Connecting to data sources: error messages

When you connect to a data source through Klipfolio's Web Accessible Resource connector, you may encounter an error message. To help find a solution to the problem, refer to this list of error codes and responses.

Unexpected Error


Error Message Possible Reason
Oops! We encountered an unexpected error. Try again or contact support. You made a spelling mistake in the URL.



404 Error


You may have used an invalid API query in the URL field. There are two scenarios where you may encounter 404 error messages:

  • When connecting to your data source.
  • When you're reconfiguring or refreshing your data source.

Check the API reference documentation associated with the service to which you want to connect.




403 Error


There is an issue in the Query Parameters section. For example, you may have entered the wrong Application Key. Double check the Name, Value and Type and try again.



401 Error


There is an issue in the Authentication section. For example, you entered the wrong Username and Password. Check your account details.



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