About domain alias certificates

If you subscribe to our domain aliasing add-on, this article explains how to set-up or renew a custom URL that you can use to access Klipfolio Dashboard. A domain alias will allow you to access a dashboard using a custom URL.

The following table contains instructions for either setting up a new certificate or renewing an existing certificate for domain aliasing. For companies wishing to use Wildcard certificates, see Wildcard certificate.

Contact our Support Team at support@klipfolio.com if you have any further questions.

Setting up a new certificate (for new customers) Renewing a certificate (already have a certificate)
1. Register the domain name (for example, www.mycompany.com) you want to use to access your Klipfolio dashboard with your registrar (Internic.net is a well-known registrar). 1.  If you are renewing your certificate with your existing SSL provider, follow these instructions.  Otherwise, you will need to follow the process for "Setting up a new certificate".
2. Klipfolio will generate a CSR (Certificate Signing Request) on your behalf once you provide us with the following information:
  1. Country Name - (2 letter code such as CA for Canada)
  2. State or Province Name (full name)
  3. Locality Name (city name)
  4. Organization Name (the legal name of your organization and company)
  5. Organizational Unit Name (the name of your department)
  6. Common Name (the name of the domain on which you want to host the application such as dashboard.mysite.com
  7. Email Address (the email address associated with the domain)
  8. An optional or alternate company name. Note: If you wish to alias an alternate name for your certificate (for example, mysite.com and dashboard.mysite.com), you need to include this with the above information.
2. Check with your SSL provider to determine when your certificate is due for renewal. Typically, your SSL provider will automatically send you a notification indicating when your certificate is due for renewal.
3. Once you have the CSR provided by Klipfolio, you can pass it to your SSL provider (for example, rapidSSL or Symantec VeriSign). The SSL certificate bundle from your provider will contain a server certificate, intermediate certificate and a ROOT CA (Certificate Authority). IMPORTANT: The certificates must be in .pem format.
An SSL certificate is required so we can create a secure HTTPS connection for your users on this domain.
3. When you receive a notification that your certificate is due for renewal, ask the SSL provider to renew the existing certificate. Your SSL provider should already have the CSR (Certificate Signing Request) generated for you by Klipfolio. Ask your provider to renew the certificates with this CSR and send Klipfolio the certificate bundle which contains the server certificate, the intermediate certificate and ROOT CA (Certificate Authority). These certificates should all be in .pem format.
4. Send Klipfolio an email to support@klipfolio with the subject line “Certificate request for : <your domain name>"”. Attach the certificate information to the email. It may take up to five business days for Klipfolio to set up the domain alias. 4. Provide Klipfolio with all the certificates - server, intermediate and root CA (in .PEM format). You can send an email to support@klipfolio.com with the subject line “Certificate renewal request for: <your domain name>”.
5. Set up an A record to the IP address: 5. It will take Klipfolio five business days to apply any certificates to an existing domain alias.
6. In Klipfolio, go to Account and select the Settings tab. Click Domain Alias and enter the domain URL that you registered (see step one). 6. If for some reason the renewal is not successful, your dashboard will not be secure. Contact support@klipfolio.com.

Wildcard certificate

A wildcard certificate is a public key certificate which can be used with multiple subdomains of a domain. Typically employed by large organizations, a wildcard certificate is used to secure websites with HTTPS.

If you have a wildcard certificate, please send an email to support@klipfolio with the subject line “Wildcard certificate request for : (Global name) <your domain name>",” and include in the email the following information:

  • Existing custom URL
  • Private Key (IMPORTANT: Do not send a Private Key with a password.)
  • Server Certificate
  • ROOT CA Bundle (Certificate Authority’s certificate)
  • Intermediate certificate

Please ensure all certificates are in .pem format.

Related links:

Feedback and Knowledge Base