NEW: Troubleshooting a custom map

If you choose to build your own maps for the map component, you may experience difficulty. Here are some troubleshooting tips:

Custom SVG is not displaying.

  • Make sure you are using only ungrouped compound paths.
  • Check that each has a region ID like id="region:a:b".

Only some paths are showing up.

  • Check that each path has a unique region id.

The scale or artboard size is not quite right.

  • Klipfolio will resize maps based on the artboard size to always show 100% of it at its largest size possible. For paths outside the artboard, Klipfolio will show them only if there's room.
  • Copy and paste your SVG from one Illustrator file to a new Illustrator file with a fresh artboard and work from there.

Still having trouble?

  • Take a moment to look at the SVG file's XML in a text or code editor and make sure it's formatted the same way as our sample SVG file.

If the problem persists, send an email to our Support team at support@klipfolio.com.

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