NEW: Payment Frequently Asked Questions

  1. Why has my account been suspended?
  2. What payment methods do you accept?
  3. Can I invoice Klipfolio?
  4. Does my account auto-renew?
  5. What happens to my account when it is in arrears?
  6. Why can't I reactivate my account through the app after cancelling?
  7. Is there a grace period for payments?

1. Why has my account been suspended?

Your account was suspended because you are in payment arrears or your account has been cancelled. Please log into the app and go to the Billing page to update your account information. If your account was cancelled, please contact Klipfolio support

2. What payment methods do you accept?

You can set up automated billing using Visa, Mastercard or American Express. You can also set up invoicing for transactions over $1,000 per month (contact our sales team). 

3. Can I invoice Klipfolio?

Yes, we can set up invoicing (just contact our sales team) for larger payment amounts. 

4. Does my account auto-renew?

Yes, your account will be automatically renewed one year after you first subscribed to Klipfolio.

5. What happens to my account when it is in arrears?

When your account is in arrears, you can access the billing screen, but you do not have access to your dashboard. To regain access to your dashboard, you need to update your billing information.

6. Why can't I reactivate my account through the app after cancelling?

If you deleted your account, it can't be recovered. If the account was cancelled, contact our sales team to reactivate your account.

7. Is there a grace period for payments?

If your credit card payment is declined, your account enters a 15 day grace period. Once you have updated your credit card information, you can contact Klipfolio support to remove the grace period from your account.

If you receive invoices from Klipfolio, they are due upon receipt. If payment is not received in 15 days your account will be placed into a grace period for 15 days. After the 15 day grace period your account will go into arrears until you have updated your billing information. Please contact support to update your account.

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