|Data Source Type:||Web Accessible Resource|
|Authentication:||Basic HTTP Authentication|
|Format of URL Endpoint:||
This example retrieves open tickets.
Replace subdomain with your subdomain name.
|API Documentation:||Zendesk API documentation|
Creating a data source using Zendesk
To create a data source using Zendesk data, you need to accomplish 3 tasks:
- Start the data source creation process
- Authenticate with Zendesk using Basic HTTP Authentication
- Use the Zendesk documentation to craft a query
Note: This guide assumes that you already have an active Zendesk account.
Step 1: Start the data source creation process
To create a data source using Zendesk, go to the New Data Source page in Klipfolio and select the Web Accessible Resource option.
Step 2: Authenticate with Zendesk
- Click the Authentication (OAuth, 2-Step, or Basic) link.
- Select the Basic HTTP Authentication option.
- Enter your name and password in the appropriate fields.
Step 3: Use the Zendesk documentation to craft a query
You will need to refer to the Zendesk API documentation to construct a query URL. Below is a sample Zendesk query to help you get started.
- Enter a URL in the URL field in the REST connector.
- Select JSON from the Data Format menu.
Sample Zendesk query
Below is an example of a Zendesk query that can be used to retrieve open tickets.
The API call is search.json with the following parameter added to the query string in the format of:
In this example, the
type value is "ticket" and
status value is "open".
You can set up one or one per group for the groups you are interested in (for example, query=group_id:####) either to collect a specific status or to collect status for all. If you only want the statistics and not the details, configure one data source per group/status combination to keep the items per page under the 100 limit.
Now that you have your data, here are some ideas on how to use it:
More Data Sources...
Did you have trouble with the material in this article?
These articles may help: